All cancellations & rescheduling must be done by contacting

817-754-7402

Children Policy

In the event you must bring a young child into the salon, please provide proper supervision for them. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We thrive for a relaxed environment, therefore please be considerate of other guest experience. This includes tablet/phone volume and inside voices. Our salon has products and furniture that can potentially harm your child if supervision is not taken. For safety purposes, please do not allow your children to climb furniture or open products/drawers. Please understand that our concern is for the safety of your child, for other guests, and for our staff. We have the upmost respect for our parent clients and some of our staff are parents themselves, so we know that this may be an inconvenience. Thank you for understanding!

Cancellation Policy

Cancellations made within 24 hours will result in a late cancellation fee of 100%. You will receive two appointment reminders before the 24 hour period to give you plenty of time to reschedule or cancel your appointment if needed. If you are scheduled for multiple services and when you arrive you decide to take a service off you will still be charged for that entire service. We do not take cancellations through social media or the automated text message system. All cancellations, partial cancellations and reschedules shall be made by contacting 817-754-7402 ONLY.

Late Policy

You have a 7 minute grace period from the time your appointment begins for scheduled appointments longer than 45 minutes.. If you are not in the salon by the 7 minute mark, we cannot complete your service and your appointment will be marked as no-show and the no-show fee of 100% will be charged to you. If you book a shorter service such as a shellac manicure or a polish change and if you are late at all, there is a chance we may not be able to complete your appointment and the no-show policy will still be applied as well. When you are late, we are not able to take our following clients on time. This is only fair for the rest of our guests. There is ongoing construction around this fast growing area so please make arrangements to give yourself enough time to arrive 5 minutes early to insure you find our location and parking.
If you are running late, please contact us as soon as you can. We will try our best to work with you. If you are scheduled for multiple services and we only have time to complete one of those services because you were late, you still will be charged for the appointment that you missed as well. This is the same as a 24 hour cancellation. Thank you for understanding.

Double Booking

You will have access to see all of the appointments that you have booked for the future. In the event that you have accidentally booked two appointments within the time limit of you only needing one, you will still be charged if you failed to cancel one of those appointments outside of the 24 hour cancellation. Sometimes this may happen if you accidentally make two different accounts. Please be sure to take note of your login information for when you book your next appointment. If you realize this is an error, please shoot us a text as soon as you can to let us know and we will cancel that appointment for you and/or merge your accounts!

No Show Policy

If you do not show up for your appointment there will be a 100% no show fee charged to the card on file.

Upgrades

If you wish to have nail upgrades and enhancements such as nail art, nail tips, gel polish upgrade, or any other service that requires additional time at booking and you failed to schedule those upgrades with us, we may not be able to complete them for you. We will try our best to perform these upgrades but if we have a client immediately after you then we may not be able to do so. Please add the upgrades at the time of booking or shoot us a text to add it to your appointment. If you come with product on your nails without booking removal and we do not have time to remove it, it may result in a shortened appointment. Example if you have acrylic on and did not book acrylic remover, we may only have time to remove it and add regular polish or gel.

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service. This also goes for anyone who is disrupting the service of another guest. Please limit phone call use. If you plan on taking a phone call, please be considerate of other people and your service provider by keeping it at a low volume and short. We may ask for you to take it outside and could be a result into your service being shortened. Your service provider will need both hands to complete your manicure.

In the event that you come to your appointment with a fungal infected nail, a contagious skin disorder, or any open wounds we may have to refuse service. We will not be responsible for any conditions that were present but not disclosed to your provider at the time of service. This is for the safety of our other guest and providers.